Exchange and Return Policy

Seeking to provide the best service to the consumer, LATITUDE 13 CAFÉS ESPECIAIS has this document in accordance with the rules of the Consumer Protection Code.

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1. SEND

The product will be sent to the customer after confirmation of payment by the competent financial institution. The delivery period for this product is counted from the date of invoicing of your order.

  Your order can be delivered from Monday to Friday during business hours. A maximum of three delivery attempts will be made, if the goods are not received, they will be returned to the company.

The product may be delivered to third parties, provided that you identify yourself and sign receipt upon delivery.

Also at the time of delivery, this merchandise must be checked. Do not receive it in case of packaging violation.

Your merchandise may be returned in the event of: the product not being compatible with what is on the invoice or not being compatible with what appears in the order, open or damaged packaging and damaged product.

2. REASON FOR EXCHANGE AND WITHDRAWAL

2.1 DAMAGED OR DAMAGED PRODUCT If, upon delivery, any irregularity is found as evidence of violation of the packaging, or if it is not the product you purchased, do not receive the product upon delivery and identify it on the back of the invoice or proof of delivery of the goods, the reason for the refusal, followed by the recipient's signature and CPF, followed by the delivery date. The costs of shipping the goods will be the responsibility of the company.

2.2 WITHDRAWAL According to Article 49 of the Consumer Protection Code, the consumer may withdraw from the contract, within 7 days of its signature or the act of receiving the product or service, whenever the contract for the supply of products and services occur off-premises, especially over the phone or at home. To exercise your right, contact us via email sac@latitude13.com.br or telephone (71) 3331-8686. For the exchange to be carried out, contact must be made within 7 days after receiving the product.

The merchandise must be sent to LATITUDE 13 CAFÉS ESPECIALS, in perfect condition, in its original packaging, with invoice and without damage or malfunctions. Shipping costs for the goods will be the responsibility of the customer.

2.3 DISAGREEMENT WITH THE WEBSITE If you receive your goods and do not agree with the website, whether due to a difference in value or product, please contact us via email sac@latitude13.com.br or phone (71) 3331-8686. This request must also be made within 7 days, counting from the date of receipt of the goods. The costs of shipping the goods will be the responsibility of the company.

3. RETURN PROCEDURE If the fault is identified upon delivery, you do not receive the product and identify on the back of the invoice or proof of delivery of the goods, the reason for refusal, followed by the signature and CPF of the recipient, followed by the date of delivery. If the fault or divergence in the product was identified only after receiving the goods, pay attention to the 7-day period, counting from the date of receipt of the product, and inform our call center. After contact, follow the procedures:

3.1 If your goods were delivered by a carrier: after the call center receives your return request, an appointment will be made with the carrier to collect the goods at your address.

3.2 If your goods were delivered by the Post Office: after the call center receives your return request, you will receive a code in your email, and within the deadline, you must go to a Post Office agency to post the goods, which will be held free of charge. It will only be possible to make the return, through authorization of our call center.

4. REFUND OF AMOUNT

4.1 BANK Slip The refund of amounts paid by bank slip will be deposited into the purchaser's checking account.

4.2 CREDIT CARD If the purchase was made with a credit card, the amount paid will be refunded through a reversal. The credit must appear on up to two subsequent invoices, after this period consult your responsible administrator, to find out how the reversal will be posted on your invoice.